Frequently Asked Questions – GreatPetCare Mobile App

You’ve got questions, we’ve got answers!

About GreatPetCare

Does GreatPetCare fulfill non-US requests?

We currently fulfill non-US requests if your veterinary clinic has an email address for us to contact.

What reminders does GreatPetCare set for my pet?

With GreatPetCare, you can set Reminders for:

• Flea & Tick
• Heartworm
• Medical
• Grooming
• Fitness
• Food
• Weight
• Potty
• Behavior
• Other / Custom

Using the app

How do I add a pet?

1. On the Home screen of your GreatPetCare app, click the + icon near the My Pets section.
2. Fill out your pet’s information.

How do I delete a pet?

1. Tap on your pet’s photo.
2. Select “Edit” on the top right corner.
3. Scroll to the bottom and select “Delete pet?”

How do I upload documents for my pet or how do I add my pet’s vaccinations manually?

1. On the Home screen of your GreatPetCare app, click the button Manage Medical Records
2. Click “Upload Records”
3. Add a title to the vaccine you’re adding and select the file you want to upload from your phone

How do I add multiple vets?

1. In the “Vets” tab of your GreatPetCare app, tap “Add a new vet”.
2. You can search for your vet, or if you don’t see your vet listed, please email [email protected] to get the vet added.

How do I add friends and co-owners?

Open the Great Pet Care mobile app

1. In the “Pets” tab of your GreatPetCare mobile app, select your pet’s profile.
2. Select “Edit” in the top right corner.
3. Select “Add Caretaker +”.
4. Follow the prompts.

What do I do with my deceased pet’s profile?

We’re so sorry for the loss of your pet! To update their profile:

1. In the “Pets” tab of your Great Pet Care app, select your pet’s profile.
2. Select “Edit” in the top right corner.
3. Scroll to the bottom and let us know that your pet has passed.
4. Select “Save” in the top right corner to preserve their records.

How do I delete my account?

Please email [email protected], and we’d appreciate any feedback on what we can do to improve. Our support team will help with deactivating your account.